ACCA remote on-demand exams – T&Cs update

ACCA’s partner, the British Council, has made some updates to the terms and conditions for remote on-demand exams. These include remote exam token expiry dates and a new ‘no show’ policy.

A 90-day expiry period now applies to remote on-demand exam tokens. This means that a student is required to schedule their exam within 90 days of purchasing their token. To avoid the risk of exam tokens expiring, ACCA are encouraging students to only purchase their exam token when they feel ready to schedule and take their exam.

Learning provider or employer bought vouchers will continue to have a validity of six months. However, once these vouchers are redeemed or used for registration, they will be converted into tokens and will have the same validity of 90 days from the date of redemption.

Students will still have the flexibility to cancel or reschedule their remote on-demand exam up to 24 hours before their exam at no cost. However, if a student attempts to cancel or reschedule their exam with less than 24 hours’ notice or does not appear for their exam on their scheduled date and time, they will now forfeit their exam token. This means they will be required to pay in full for another token if they wish to take their exam.

Students who purchased unused exam tokens prior to 1 November were previously contacted by email, by the British Council, regarding the specific updated terms and conditions for their exam token(s).